bespokecandletools logo
bespokecandletools logo
Track order
Cancel order

FAQs

Product

We offer two styles of candle wick centering tools, both designed to keep your wick perfectly centered during the candle-making process. Here’s how they differ:

Inside Vessel Tool

  • Measures the inside diameter of your vessel.
  • Ideal for jars with threads or internal features, providing a snug fit.

Outside Vessel Tool

  • Measures the outside diameter of your vessel.
  • Requires accounting for any external threads or variations when measuring.

Both tools offer the same functionality during candle making. The choice depends on your vessel type and personal preference.

Need help choosing the right tool? Click Here to reach out to us.

How to Measure the Inside Diameter and Outside Diameter of a Candle Jar Vessel

Video Instruction: https://www.youtube.com/watch?v=01P3GcuaQck

Materials:

A ruler or a caliper (for more precise measurements)

A candle jar vessel

Instructions:

1. Preparing the Candle Jar:

Ensure the candle jar vessel is clean and free from any residue or wax.

Place the jar on a flat, stable surface.

2. Measuring the Inside Diameter: a. Using a Ruler:

Position the ruler across the top opening of the jar, ensuring it touches the inner sides.

Read the measurement from one inner side of the jar directly across to the opposite inner side. This measurement is your inside diameter.

b. Using a Caliper:

Extend the caliper's jaws.

Position one jaw on one inner side of the jar and the other jaw on the opposite inner side.

Ensure the caliper is straight and not at an angle.

Tighten the jaws to get a snug fit and read the measurement. This value is your inside diameter.

3. Measuring the Outside Diameter: a. Using a Ruler:

Position the ruler across the top of the jar, ensuring it touches the outer sides.

Read the measurement from one outer side of the jar directly across to the opposite outer side. This measurement is your outside diameter.

b. Using a Caliper:

Extend the caliper's jaws.

Position one jaw on one outer side of the jar and the other jaw on the opposite outer side.

Ensure the caliper is straight and not at an angle.

Tighten the jaws to get a snug fit and read the measurement. This value is your outside diameter.

Tips:

Always measure from the widest points whether measuring the inside or outside diameter.

If you're uncertain of the accuracy of your measurement, it's a good practice to measure multiple times to ensure consistency.

Remember, precise measurements are crucial if the diameter is needed for fitting lids or other accessories.

Selecting the number of wicks depends on your vessel size and the desired heat and scent throw:

  1. Single Wick:

    • Ideal for smaller vessels (generally under 3 inches in diameter).
    • Provides a simple, even burn with less maintenance.

  2. Double Wick:

    • Recommended for medium vessels (around 3–4 inches in diameter).
    • Ensures a more even melt pool and can increase fragrance throw.

  3. Triple or Quadruple Wick:

    • Best for larger vessels (4 inches or more in diameter).
    • Multiple wicks help achieve a complete melt pool and stronger scent diffusion.

As a rule of thumb, the larger the diameter, the more wicks you may consider using for optimal performance. Choose the device configuration that matches your vessel size to create a beautifully consistent burn.

Shipping

We offer fast and free shipping for orders over $35 within the contiguous United States (does not include Hawaii, Alaska, or US territories).

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

Yes, we do offer expedited shipping for domestic orders, you will be able to choose the expedited shipping options when checking out.

Our orders have a 5-7 day turn around before shipping, but we are happy to work with you to expedite our order processing if needed. 

Delivery times vary depending on the destination and the shipping method selected.

  • Standard Shipping (USPS – Continental U.S.): 3-5 business days.
  • Expedited Shipping: 1-3 business days.
  • International Shipping (GlobalPost): 5-14 days on average, but may take longer due to customs processes in your country.

If you have any questions about your order, feel free to reach out—we're happy to help!

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.


Click on the tracking number link or enter the tracking number into our tracking page.


Tracking information may not be immediately available after your order is placed. It can take up to 1-2 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Yes, we ship everywhere worldwide! International shipping typically takes 5-14 days, but please allow extra time due to customs processing in your country. 

My Order

At Bespoke Candle Tools, we want you to love your purchase. If something isn't quite right—whether it's the wrong size, a defect, or the tool just isn’t working for you—we're here to help with an exchange or replacement.

Exchanges & Replacements
If you received the wrong size or your product arrived damaged or not functioning properly, we’ll gladly exchange it or send a replacement. Simply open a ticket above, and we’ll take care of it.

Returns
If you prefer to return your item, we accept returns within 30 days of purchase. Open a ticket above to get started on your return request. While returns are always an option, we highly recommend choosing an exchange or replacement to make sure you get exactly what you need.

Thanks for choosing Bespoke Candle Tools! If you have any questions, feel free to reach out to us.


While changes can’t be made directly to an order once it’s placed, we’re happy to help! If you need to make adjustments, please open a request with our team, and we’ll work with you to get you what you need. 

Issues

We’re so sorry for the mix-up! At Bespoke Candle Tools, we want to make sure you get exactly what you ordered, and we’re committed to making things right.

If you received the wrong item in your order, please open a ticket above, and we’ll resolve the issue as quickly as possible. Whether you need an exchange or replacement, we’ll take care of it right away.

Thank you for your understanding, and we truly appreciate your patience as we fix this for you!

We’re so sorry that your item arrived damaged! While this is rare, it can sometimes happen during the shipping process. Please send us an email with photos of the damage, and we’ll get a replacement sent out to you as soon as possible.

We appreciate your understanding and are committed to making things right.

If no one was home at the time of delivery, the carrier may have left the package in a safe location. We recommend checking around your home, as well as with neighbors or building management who might have collected it for you.

Please also double-check the shipping address in your order confirmation email to ensure the package was sent to the correct location.

In some cases, packages can be marked as delivered but may take a little extra time to arrive.

If you’re still unable to locate your package, please contact the carrier. If you need further assistance, feel free to email our team.

Get support

Powered by